So...I'm working overnight...and I get a call at 3:23am Eastern Time. Patient sounds out of breath and I get under the influence signs from the person. Dialogue goes as follows:
MrBruCru:"Good Morning Beth Israel Medical Center, Zak speaking how can I direct your call?"
Caller:"....Yeah...Ummm..Is this the hospital..?"
MBC: "Yes sir it is, this is the operator, how can I help you?"
Caller: "...(out of breath) yeah...I'm looking for my doctor of the psychology, can you help me?"
MBC: "Sure, what's the last name of the Doctor sir?"
Caller: Clears Throat-"The last name is Klingohoffer".
MBC: Hearing the name a lot I realized it was Dr Klinghoffer, an Intern Psych doctor so I say..."OK sir, do you want to hold on the line while I try and page the Doctor for you?"
Caller: "Yeah, but don't hang up on me, cause this is my first time calling and I'm annoyed".
MBC: "OK sir I understand that, but I don't know what the Doctor is up to at the moment, so Im going to try and page him for you, just don't hang up and Ill place you on hold".
Caller: " No you idiot, don't put me on hold, I want to speak to my doctor".
MBC: I put my headset on mute(This motherfucker just called me an idiot)(back on my headset) "OK sir give me a second please".
Yes, it is me at work, lonely, overnight-
So I put the caller on hold, and I can monitor the call once it's on hold, turns out, the caller once I put him on hold hung up on me, seconds later I see my caller ID and it's the same number calling back...so I brace myself.
MBC: "Good Morning Beth Israel, How can I direct your call please?"
Caller: "Listen you fucking spic, I asked you to not put me on hold and you hung up on me".
MBC: "Sir please stop yelling, and I did not hang up on you, I put you on hold to try and get a hold of..."
Caller: "I don't give a shit, I asked to speak to my doctor and you hung up on me...this is ridiculous, what are you?"
MBC: Perplexed by this question I ask..." Excuse me sir? What was that?"
Caller: "You heard me, what are you? where are you from?"
MBC: "I'm Hispanic sir, from the Dominican Republic".
Caller: "I knew it, a spic, what are you Hispanic?"
MBC: "Yes sir I just said I was Hispanic sir. Sir you re tying up my lines, I have my calls to tend to is there anything else I can help you with?"
Caller:" Fucking spic is asking me what I want, well Ill tell you, I want my doctor and my meds".
MBC:" I understand that sir, but you wont let me help you, so I'm going to have to let you go cause I have calls to answer and people to help."
Caller:"You know what? Ill call him myself, Here's his number..."
MBC: "Sir if you're gonna call him why are you giving me the number."
Caller: "So you can write down the number for me cause I can't remember it."
MBC: "OK sir, I have to go, enjoy your evening. Take Care. (Click release on my pad to release call)"
If I would've stayed on the telephone with this weird individual he would've started telling me about Unicorns and Ninja Turtles. I have never been so annoyed and amused at the same time. The guy never called back, thank god. Just goes to show you how ignorant some people can be, even when I try to sound white my Dominican shows. LOL. Patria!!!